Free, No Contact Shipping within NZ


Is NZ Nature Serum 100% Natural?

Yes. NZ Nature Serum is 100% natural and has been scientifically formulated to be a high performance natural alternative to synthetic/chemical based products on the market.

What are the ingredients of NZ Nature Serum?

Please refer to our ingredients page for more information.

What is the NZ Nature Serum Gold Ingredient?

The NZ Nature Serum Gold Ingredient is a closely guarded blend of bio extracts sourced from plants grown in New Zealand.

I have allergies. Can I use NZ Nature Serum?

We recommend once you get your NZ Nature Serum, do a small test patch to ensure there is no reaction.

Included in the formulation is beeswax, lavender essential oil and nut seed oils such as macadamia, sunflower and jojoba.

Is NZ Nature Serum safe to use on my Baby?

Our experience from people using NZ Nature Serum is yes! However, we recommend test patching a small area to ensure your baby is comfortable.

Have a tub on hand for nappy rash and skin irritations.

Can I use NZ Nature Serum on wounds?

Our customers are saying yes! You may notice a change in the wound appearance as the healing process begins, not to be interpreted as infection. They say NZ Nature Serum Cream works by drawing up dead skin cells and foreign matter to the wound surface giving the appearance of white head, or creamy coloured crust appearance as an indication of skin rejuvenation. Keep wound moist with NZ Nature Serum.

Even though NZ Nature Serum will help stop the bacterial spread and support localizing the infection around the wound site, please consult your Doctor if major infection is present.

How much is shipping?

Shipping is $3.50 within New Zealand and $7.50 to Australia on all orders (no minimums).

How long does shipping take and where do you ship to?

All orders are dispatched within 2 business days. Take a look at our shipping page for more information on shipping.

What methods of payment do you accept?

We accept credit cards and PayPal. 

How can I cancel or change/edit my order?

Please note that once orders have been placed, we are unable to make any changes. Please contact the courier to update this. If your package is sent back to our warehouse, you will incur a reshipping fee.

Where do I type in my promo code?

Once you get to checkout, there will be a promo code field for you to input your special code.

I've received a faulty item. What do I do?

On the off chance that you receive a faulty item, please contact: and send a photo of the faulty item.

What if my item arrives damaged or is lost in transit?

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: Please note, we are not responsible for stolen packages or any address and order errors made by the customer.